FAQS

1. Product Quality & Authenticity

Q: I heard rumors that Clean Factory was shut down. Are you still operating? 

A: It is standard in this industry for factories to occasionally pause operations for safety inspections or holidays. While there was a brief suspension recently, Clean Factory has fully resumed production and is back to normal operations. We have stable stock available and are processing new orders daily. You can order with confidence.

Q: What represents the quality of your watches? 

A: We specialize strictly in “Super Clones.” Unlike standard replicas found elsewhere, our timepieces are sourced directly from the top-tier manufacturer: Clean Factory. We ensure 1:1 precision in materials, movement calibration, and finish. We do not deal in low-end market grades. When you buy from us, you are getting the closest possible product to the genuine luxury item.

Q: Why are your Clean Factory watches priced higher compared to other sellers?

A: Meaningful quality comes at a cost. While many websites claim to sell “Clean Factory” products, the market is flooded with lower-grade fakes disguised as top-tier clones. As a direct distributor, we guarantee that you are paying for an authentic Clean Factory production, featuring real 904L stainless steel, sapphire crystal, and high-beat movements. We prioritize quality assurance over offering the cheapest price.

Q: Do the watches come with the original box and papers? 

A: By default, our watches are shipped in protective, discreet packaging without the bulky branded box. This is done to:

1. Ensure the safest and fastest passage through customs.

2. Avoid unnecessary high shipping costs. If you desire the full unboxing experience, you can add the “Full Box & Papers Kit” to your order on the product page for an additional fee.

Q: What materials do you use? 

A: We use the exact materials as the genuine models. This includes 904L Stainless Steel (which offers superior corrosion resistance and shine compared to the standard 316L used in cheaper replicas), scratch-resistant Sapphire Crystal with AR coating, and high-quality ceramic bezels that do not fade.

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2. Order Process, QC, & Shipping

Q: Will I see the watch before you ship it? (QC Pictures) 

A: Yes, absolutely. We believe in complete transparency. After you place your order, allow 3–6 business days for us to prepare your watch. We will then send you high-resolution Quality Control (QC) photos and videos of your specific timepiece (including timegrapher accuracy tests). We will not ship the watch until you approve the QC photos.

Q: Will I receive a tracking number? 

A: Yes. Once you approve the QC photos, we will ship the watch. You will receive a tracking number via email within 24-48 hours of dispatch. Currently, the total shipping time (after processing) usually takes 7–14 business days, depending on your location.

Q: What happens if my package is seized by customs? (Customs Guarantee) 

A: We offer a Guaranteed Delivery Policy. While our shipping agents are experts at discreet shipping and have a 98% success rate, seizures can happen. If your package is seized by customs, simply provide us with the seizure letter, and we will send you a replacement watch free of charge (one time). You can shop with total peace of mind.

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3. Usage & Warranty

Q: Are the watches water-resistant? 

A: Yes, our watches are factory-sealed and feature rubber O-ring gaskets, making them water-resistant for daily use (rain, hand washing, and splashes). However, we strictly recommend NOT swimming, showering, or taking a sauna with the watch. Hot water and steam can expand the gaskets and allow moisture inside. Please note: Water damage is not covered under our standard warranty.

Q: What is your warranty policy? 

A: All our watches come with a 2-Year Warranty covering the movement (engine) of the watch. We have experienced certified master watchmakers on retainer who can repair your watch if needed. Note: The warranty does not cover normal wear and tear, scratches, or water damage caused by user error.

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4. Payment & Security

Q: What payment methods do you accept? 

A: We currently accept:

• Crypto Payment (USDT, BTC, ETH) – Highly Recommended

• PayPal Invoice (Friends & Family or specific invoice links)

• Zelle (For US customers)

Q: Why is Cryptocurrency payment recommended? 

A: We strongly encourage using Crypto for the following benefits:

• Exclusive Discount: Enjoy an extra 10% OFF your total order instantly.

• Privacy: Complete anonymity for your purchase.

• No Credit Card Needed: Pay directly from your digital wallet.

• Global Support: We accept USDT (TRC20/ERC20), USDC, BTC, and ETH.